Return & Replacement Policy

1. Our Promise to You

If something goes wrong with your order, such as a wrong item, damaged pouch, expired product, missing item, or verified quality issue, we will make it right with a free replacement or refund.

In most cases, you do not need to send the product back to us. We may ask for clear photos or a short video so we can verify the issue properly.

2. What We Can Replace or Refund

We can replace your product or refund your payment if:

• You received the wrong product
• The pouch arrived damaged, torn, or leaking
• The seal was broken or tampered with at the time of delivery
• The product was expired at the time of delivery
• An item was missing from your order
• The product has a visible quality issue, such as insects, fungus, unusual smell, or abnormal discoloration

3. What We Cannot Replace or Refund

Because our products are food items, we cannot offer a return, replacement, or refund for:

• Change of mind after placing the order
• Personal taste preference, such as flavour intensity or aroma preference
• Wrong product or quantity selected by the customer at checkout
• Products that have been fully used or consumed
• Claims raised after the reporting window mentioned below
• Delivery delay caused by courier issues, unless the product arrives damaged, expired, or unusable

4. Time Window to Report an Issue

Please report any issue within 48 hours of delivery. This helps us verify the condition of the product at the time it was received.

Claims raised after 48 hours may not be eligible for replacement or refund, except where required by applicable law.

5. How to Report an Issue

6. Refund Timeline

7. Order Cancellation

You may cancel your order before it has been shipped by contacting us immediately on WhatsApp or email.

Once an order has been packed or handed over to the courier partner, it cannot be cancelled. However, you will still be covered under this policy if the product arrives damaged, wrong, expired, missing, or with a verified quality issue.

8. Need Help?

We want every customer to have a good Pure Harvest Shop experience. If your concern is not covered here, please contact us and we will try to help fairly.